|Interactive Voice Response System (IVRS) Solutions
|We at rkSolutions also provide IVRS Solutions to our clients. We gather the requirements of our clients for IVRS and we provide the complete package to our client. The complete IVRS Solution includes 1 Desktop Computer, IVRS Hardware Device, Voice Recordings, IVRS Application Software, Backend Application Software etc.|
|What is IVR/IVRS- Interactive Voice Response System|
Customer calls in your company. Call is answered, not by conventional receptionist but by an electronic receptionist, an automatic attendant (i.e. by an IVRS). The answer your customer gets is, “Welcome to XYZ Company. Dial the extension number of the department or person you want to reach” by a recorded voice. And thus it goes on giving you options.This e-receptionist directs you towards getting your query resolved. Who is this electronic receptionist? This Electronic Receptionist is IVR/IVRS or Interactive Voice Response System. With IVRS, the caller to your company gets directions to receive the answer for their query via pre-recorded messages.
It’s an completely Automated service with an Automated Information Access. IVRS is a completely automated service that runs according to the requirements. It helps you integrate and automate your whole system and provide information to customers 24/7. IVRS is completely automated and user-friendly system, which can be used by layman with no technical experience. It makes input, data management easy and reduced chances of error, as this system does not requires any manual intervention.
Its an Integration of two technologies Computer and Telephony. Supplement your existing phone based enquiry system with IVR System. IVRS / IVR systems enable users to interact through a computer system via the interactive response voice based system (IVR).
|IVRS - Application Solutions|
|IVRS finds its application across the industries in many ways. The cross industry applications of IVRS are:Auto Receptionist: IVRS is used to attend the call of your customers. It may guide them to the desired department or to the desired person, or may register or respond to their query and complaints.IVRS Campaigning: Campaigning for social causes like polio vaccinations can be done through IVRS. Also, campaigning for commercial products can also be done through IVRS.
Customer Care Automation: IVRS(Interactive Voice Response System) are extremely helpful in providing 24×7 support to the customers, that too at comparatively lower costs. Also, it provides multi-lingual support to serve customers from different regions, thus providing true 24X7 globally.
IVRS Reservations: IVRS can be well used in cinema halls, restaurants, airlines etc for reservation purposes. In the age of speech enabled IVRS, it has given a more convenient way to book tickets or spaces.
IVRS Surveys: IVRS can be very effectively used to conduct customer satisfaction as well as employee satisfaction surveys.
IVRS Inventory Control: Your inventory information can be maintained over the telephone line using IVRS. Employees managing the inventories at different locations can provide and report the information about their inventory needs and current inventory status.
IVRS telephonic alerts: Calls are made to customers, prospective costumers, employees, or other stake holders to provide them with some useful information (stock-quotes, new schemes, etc) or other critical information.
IVRS Status Information: IVRS/IVR application can be used for letting the customer know about his application status, ticket status, air flight status, project status, etc.
IVRS Reminder system: IVRS/IVR systems are being used highly these days in corporate and other sectors as reminder application. In this set up, IVRS application is set up so as to remind at important occasions. Some important areas where interactive voice response system is set up as reminder system are- Payment reminder system, Greeting and appointment reminder, announcements, etc. It gives reminder check to both you and your clients as per your settings.